Shipping policy

Shipping Policy for Tru Kiss LLC

1: Processing Time:

Order Processing: Orders typically take approximately 2-3 business days to process before they are shipped. This includes time to prepare and pack your items.

2: Shipping Time:

Delivery Time: Shipping within the U.S. usually takes about 5-7 business days once the order has been shipped. Please note that delivery times are estimates and may vary based on factors such as carrier delays and location.

Holiday Policy

-Holiday Shipping Times

Potential Delays: During the holiday season, shipping times may vary due to increased order volume and potential delays with carriers. We recommend placing your orders as early as possible to ensure timely delivery.

Estimated Timeframes: While our standard shipping time is approximately 5-7 business days, please be aware that holiday shipping times might be longer than usual.

Order Processing

Processing Delays: Our order processing times remain approximately 2-3 business days, but during peak holiday periods, there may be slight delays. We appreciate your patience as we work to fulfill all orders.

3: Shipping Costs:

Fees and Taxes: Shipping fees and applicable taxes will be calculated and added at the end of your checkout process. The total amount will be displayed before you finalize your purchase.

4. Tracking Information:

Tracking Numbers: Once your order has shipped, you will receive a tracking number sent to the email address provided during checkout. You can use this tracking number to monitor the status of your shipment.

5. Responsibility:

Tru Kiss LLC is not responsible for any lost or stolen items once the package is marked as "Delivered" by the United States Postal Service (USPS). If you experience issues with a package that has been marked as delivered but not received, please contact USPS directly to resolve the matter.

6. Shipping Responsibility and Lost Items:

At Tru Kiss LLC, we strive to ensure that all orders are processed and shipped promptly. However, once a package is marked as “Delivered” by the United States Postal Service (USPS), Tru Kiss LLC is not responsible for any lost or stolen items.

7. Delivery Confirmation:

If the tracking information indicates that the package has been delivered but you have not received it, please check with neighbors or any secure locations where the package might have been left.

Resolution: If you still cannot locate your package, you will need to file a claim or inquiry directly with USPS. We recommend contacting USPS promptly to address any delivery issues.

8. Lost or Stolen Packages:

Contacting USPS To resolve issues related to lost or stolen packages, please contact USPS customer service. They can assist you with the next steps, including filing a claim if applicable.

9. Tru Kiss LLC’s Limitation of Liability:

Please be aware that once a package is confirmed as delivered by USPS, Tru Kiss LLC is not liable for any further issues related to the package, including but not limited to loss or theft.

10. Additional Support:

If you have any questions about our shipping policy or need assistance with a different aspect of your order, feel free to reach out to our customer support team at ciara.johnson@trukissllc.com.