Frequently asked questions
Are there Refunds?
We encourage customers to review their orders carefully before checkout, as all sales are final and refunds or exchanges are not available.
If I receive a damaged product how do I go about it without getting a refund/replacement?
Contact our customer service team via email at ciara.johnson@trukissllc.com within 7 days of receiving the damaged product. Include a clear photograph of the damaged product in your email. This is mandatory to process your request.Upon receiving your email with the required photo, our team will review your claim. If approved, we will send you a replacement product at no additional cost.
What time does it take you to process orders?
It takes about 2 to 3 days to process orders and when orders are placed tracking numbers will be emailed to you.
How long does shipping take?
Shipping takes about 5 to 7 business days once packages are shipped.
How long does holiday shipping takes?
Potential Delays: During the holiday season, shipping times may vary due to increased order volume and potential delays with carriers. We recommend placing your orders as early as possible to ensure timely delivery.
Estimated Timeframes: While our standard shipping time is approximately 5-7 business days, please be aware that holiday shipping times might be longer than usual.
What should I do when a package is lost or stolen?
Contact USPS To resolve issues related to lost or stolen packages, contact USPS customer service. They can assist you with the next steps, including filing a claim if applicable.